Resident Involvement

Fold seeks to ensure that our tenants and residents are at the heart of our business.

We recognise that good tenant involvement can bring benefits not only to Fold but also our tenants.  This ensures that we develop policies and services that meet the needs and aspirations of our tenants and residents creating genuine opportunities to influence decisions and increase levels of satisfaction.

Fold is committed to:

  • Improving the culture and practice of engaging tenants and residents across housing services;
  • Communicate and consult effectively with tenants and residents in a way that suits them on issues they care about;
  • Measure the effectiveness on how we consult and communicate with our tenants and residents.

Make a Difference
Fold has seen how powerful our tenants and residents can be when they work together.  Using your ideas and combining them with our know-how we can work together to build better communities and improve the service received. 

Consumer Panels
Fold currently has a Consumer Panel for each of our housing management areas.  Panel Members meet with their Housing Manager and our Maintenance Team to discuss performance, find out about upcoming major/cyclical works, the gardening service, housing matters and share ideas on how to improve the service they receive. 

Involvement Register
Fold keeps details of our tenants and residents who would like to be involved in shaping the service they receive. This can be by reviewing publications, such as our Tenant Handbook and relevant policies and procedures.  These reviews can take place in our office as a group or in the comfort of your own home. 

Tenants Associations
Fold encourages Tenants Associations and groups within our schemes.  We see the benefits of our tenants and residents working together to represent the views of their neighbours to make their neighbourhood a better place to live.  There are many benefits to setting up a Tenants Association such as, creating a great opportunity for neighbours to get together to arrange social activities, promote a healthier community and organise fundraising activities.  If you are interested in setting up a Tenants Association or group and would like to know more please contact our office for our Tenants Association Guidebook. 

Get in touch
If you would like to get involved or would like to find out more please contact us:
Call us:       02890 428 314
Email us:
Write to us: Get Involved, Fold Housing Associati
ons, FREEPOST BEL4018, BT18 9BR