How it Works

Step 1 - What do I need?

All you need is a working BT or similar telephone line socket within 2 metres of mains electricity plug socket. We also require you to provide a minimum of two named keyholders who we can contact when an alarm is raised. This service is only available for persons living in the UK.

Step 2 - Installation

It's easy, one of our TeleCare Support Officers will call out at a time that suits you to install the Personal Alarm. If you wish for a friend or relative to be present that is fine, we can even arrange the appointment through them.

Call Advisor | Lifeline ServiceStep 3 - Raising an alarm call

If you need help, alarm calls can be easily raised from anywhere in the home or garden (up to 50 metres coverage) by simply pressing the radio trigger or the large illuminated red button on the home unit. With the addition of telecare sensors, e.g. smoke detector, alarms calls can also be generated automatically providing you with additional protection and reassurance.

Step 4 - Help is called

The Lifeline home unit automatically dials the monitoring centre where a trained operator instantly sees your personal details (supplied to us when you join the service). The operator will speak to you via the loudspeaker in the home unit and can hear you through the powerful microphone, helping them to understand the reason for the call and provide the most appropriate help. Even if they can't hear you or if you are unable to respond we will send help, whether it be a local key holder (e.g. neighbour), family member or the emergency services.

Step 5 - Help arrives

The operator will stay on the phone until help arrives and will even contact family members, if required, to let them know what has happened, providing complete peace of mind to you and your family.

All Calls to Fold TeleCare's Monitoring Centre are recorded for the purpose of improving the quality of the services we provide, and may be used for quality and training purposes.